CS4 RAW Problems ..not opening- please help!

Discussion in 'Digital Darkroom' started by stella_blunt, Jul 17, 2010.

  1. I have CS4 master suite. It wont open my raw images .. im on a mac 10.4 . when I try to open a window pops up says " Photoshop does not recognize this type of file" the raw is from a Canon G10 . It worked before when I had a trial version of CS4 Extend, but when I put in a master suite version ...it dosn't work.
    I even downloaded the latest upgrade for raw ...still wont read it .
    Please help .
  2. First, Stella, are they DMG files and is it 10.4.11..? If so U shouldn't have problems. When U get a CA-G10 suitcase on Ur desktop. Open it, then hit 'Edit', then 'Select All'... All files in the suitcase should light up, click on any of them, now PhotoShop's Camera Raw 5.7 should load, slowly maybe, depending on the amount of Ram available.
    If that doesn't work come back and give us a holler.
  3. G10 support was added in Camera Raw v5.2. My hunch is that you need to go into the Help menu and Check for Updates.
    I'd bet that you have v5.1 of Camera Raw and it's somehow picking up that version.

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