I recently got a phone call from a Bride I am working with that she has been hearing BAD RUMORS about my business from VENDORS. She expressed to me that now she is unhappy and does not want to work with my business as her photographers for her wedding. The reason being is because she is unsure and thinks that I can not provide the quality of images that she is looking for and the quantity of images she is seeking. Her wedding is not till Fall of Next year but the summer of 2012 she had signed a contract and paid her non-refundable deposit to hold her date for next year. In her contract it stated that we would provide a complementary Engagement Session (Which we included in almost all our packages for our brides to get a feel on how take photos and our editing styles). We did the engagement session in Late September at two locations of her choice. I showed her images after the session from my camera and she was excited to see them and told me that she liked what she saw so far and could not wait to see the final edits. I sent her sneak peeks that were fully edited and she got super excited and posted them directly to her facebook page. To me when a client shares your work on their facebook page and makes it there cover photo and profile photo it means they like it well not only like but love it. For free sessions I usually only give 10 images to the couple in color and black and white. I sent her 10 images as stated in an email that I sent her and she loved them. She did send me an email asking for more and I sent her more images about 17 more to be exact. I also provided them in color and black and white. After I gave her the other images I did not hear back from her until I received the phone call just recently about her wanting to cancel the agreement and get her deposit back. In my contract it does state that the agreement is non-refundable and that if a client wishes to receive their deposit back and cancel the agreement that they must do it with-in 7 days from the date the contract was signed. There is also another area for withdrawal (cancel of agreement) that states In case of withdrawal that a $100/hr for photography services and $50/hr for any other services (consultations, drive time, editing, etc.) fee will be billed to the client. If the client stated she loved her engagement photos and was please with the quality of images should I give her , her deposit back because of what vendors are saying about me and my business? My local wedding community is known for bad mouthing professionals of all types and spreading rumors about them just to gain more business for themselves. I would really like to know from other professionals in the group about what I should do and how I should handle this situation.