I am so happy to have found this website. I'm hoping some more experienced photographers can help me out with this issue. I shot a wedding back in November 2010, during which my camera had sensor problems, and ALL of the ceremony shots turned out grainy and had a tiny red line through each image. She was unhappy with the way they were edited, and her mother requested the originals which we gave them. She still had many photos that turned out fine. I am including one image as an example of how her ceremony images turned out. Blurry [because of the reduced grain], yet still grainy, and poorly lit. Some were better, some were ah... worse. Now, her other pictures turned out okay. Some, in fact, we really great. They were promised at least 30 images an hour, and we shot for seven hours. They received a total of 562 edited images, and all of the unedited images [I think there were about 900 unedited]. It was a technical error that we didn't even realize had happened until we were in the editing process. The bride now wants a refund, and this is where the trouble comes in: my husband and I own this business together, and I am open to giving her a refund [mainly to get her off my back], but he is dead-set against it. We are new to the biz and I need your advice. Should we offer her a refund? 100%? 50%? Has anything like this EVER happened to anyone else in the business? [Please say yes.] In what cases has anyone had to offer a refund before?