daniel_johnson6 Posted October 24, 2019 Share Posted October 24, 2019 Hi all, My Creative Cloud desktop app and the programs (Photoshop, etc...) are requesting me to update my Adobe ID password this morning. Never had it ask me to do that before. Any ideas why it's suddenly asking for a password update? Thanks. Link to comment Share on other sites More sharing options...
Sanford Posted October 24, 2019 Share Posted October 24, 2019 Scam? Link to comment Share on other sites More sharing options...
daniel_johnson6 Posted October 24, 2019 Author Share Posted October 24, 2019 Scam? I don't think so...it's doing it across multiple devices, and even when I sign in to a browser on the Adobe website. Seems legit. Perhaps it has to do with the recent CC update? 1 Link to comment Share on other sites More sharing options...
Sanford Posted October 24, 2019 Share Posted October 24, 2019 "Adobe Hacked" seems to be a popular subject on Google. Link to comment Share on other sites More sharing options...
paddler4 Posted October 24, 2019 Share Posted October 24, 2019 The CC update didn't do that to me. Link to comment Share on other sites More sharing options...
daniel_johnson6 Posted October 24, 2019 Author Share Posted October 24, 2019 I chatted with an Adobe agent and he said it was for security reasons. I asked if this was a normal Adobe security update, and he said yes. He didn't really explain why, but as long as there's not a problem I guess it's OK. Anybody else have this happen? Link to comment Share on other sites More sharing options...
paddler4 Posted October 24, 2019 Share Posted October 24, 2019 I think I may have misunderstood. Did it simply ask you once to enter your information, or every time you opened an app? The former has happened to me once in a while--it has made me log in again, and after that it has been fine. I only use one platform. Link to comment Share on other sites More sharing options...
digitaldog Posted October 25, 2019 Share Posted October 25, 2019 I've never had CC ask for a new password, but I have had it ask to log into the account using my existing password. That's not an unexpected request. Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com) Link to comment Share on other sites More sharing options...
daniel_johnson6 Posted October 25, 2019 Author Share Posted October 25, 2019 Yes, I often have to periodically re-log in with the existing password. This was a "you have no choice" requirement to create a new one ("enter a new password, type it again to verify"), across all Adobe apps as well as the Adobe.com account inside a browser. I went ahead and updated it as I said and everything's good now. Just curious why it was required. Link to comment Share on other sites More sharing options...
bgelfand Posted October 26, 2019 Share Posted October 26, 2019 This may explain why you had to reset your password Adobe left 7.5 million Creative Cloud user records exposed online | ZDNet It seems Adobe exposed the records of over 7 million customers. Oops!!! If you were part of the 7 million,,, 1 Link to comment Share on other sites More sharing options...
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