20D Shutter: Possible Class Action

Discussion in 'Canon EOS' started by eos 10 fan, May 17, 2007.

  1. Canon EOS 20D Alleged Defects Investigation

    "The Canon EOS 20D Digital Camera was initially launched by Canon U.S.A in
    September 2004 as a high-end consumer and professional level digital camera. The
    national law firm of Lieff Cabraser Heimann & Bernstein, LLP, is currently
    investigating consumer complaints concerning the Canon EOS 20D digital camera.
    The complaints include allegations that the Canon EOS 20D model prematurely
    fails either right before or right after the one-year warranty period ends.

    We are reviewing complaints concerning problems with the shutter system of the
    digital camera. Specifically, the camera shutter of the EOS 20D digital camera
    allegedly begins to fire repeatedly until the camera battery is removed. Once
    the shutter problem arises, the only way to resolve the issue is to send the
    camera to the manufacturer for repair at the cost of the consumer."
     
  2. Couldn't they find an ambulance to chase?
     
  3. "Couldn't they find an ambulance to chase?"

    They were probably chasing an ambulance with a 20D, and when it got to the scene of the accident the shutter failed...hence the lawsuit.

    My 20D is 3 years old and still going strong.
     
  4. >>> The complaints include allegations that the Canon EOS 20D model prematurely fails
    either right before or right after the one-year warranty period ends.

    Nah, mine's going on three years and works great. However, one end of the camera strap
    looks like it could
    start fraying in a year or two. Perhaps that could be a worthy allegation for a new complaint?
     
  5. failure could be built into the firmware? lol
     
  6. If they win, the members of the class will get a $3 voucher towards their next Canon product. The real winners will be the lawyers at Lieff Cabraser Heimann & Bernstein.
     
  7. My 20D is 3 years old with 10,000+ pictures taken and no problems whatsoever,,,,,,yet.
     
  8. I don't have a 20D. Should I buy one, 364 days old so I can get in on the class action? Oh, and BTW, my new camera has no slot for the film - who should I sue?
     
  9. "The complaints include allegations that the Canon EOS 20D model prematurely fails either
    right before or right after the one-year warranty period ends."

    I guess I got a good one as it's way past the warranty period.

    Looks like these lawyers are hungry, desperate and need deep pockets really bad. I hope it
    gets
    thrown out and those lawyers find something meaningful to do with their legal skills.
    Otherwise we'll be paying extra for that shiny new 40D or Elan Digital...

    ""The Canon EOS 20D Digital Camera was initially launched by Canon U.S.A in September
    2004 as a high-end consumer and professional level digital camera. "

    I don't think Canon ever said the 20D was a pro model. It's the DSLR equivalent of the Elan,
    i.e., a prosumer or advanced amateur model. Pro demands on a prosumer rated body
    might prove to be too much. It's not uncommon for some guys to belt out 50,000 shutter
    cycles in a year (I'd just get a video cam).
     
  10. My 20D is (much) more than 1 year old, done well over 30k shots and I haven't had the problem yet. Time to update my firmware I guess!
     
  11. My Corvair runs great! Forget all that other stuff!
     
  12. The number of existing lawyers will always exceed the number of honest jobs for them.
     
  13. Geeze Wizz, i HAVE TWO 20d's, am i in double trbl?

    I have taken many pictures and no trouble so far! These are great little cameras. If Canon needs help with their lawsuit, they can call me anytime. I am on Canon's side.

    I would be interested in a class action lawsuist against Lieff Cabraser Heimann & Bernstein!
     
  14. "The complaints include allegations that the Canon EOS 20D model prematurely fails either right before or right after the one-year warranty period ends." Either "before" or "Right after", Must be POLITICAL lawyers! Covers all bases!
     
  15. "The number of existing lawyers will always exceed the number of honest jobs for them."

    That's what the bar is for, to limit the pool.
     
  16. I agree that a lawsuit is going way overboard on this issue, considering that likely very few people have suffered any serious financial loss due to 20D shutter failures. That said, I do think Canon needs to revaluate the life expectancy of the shutters in all of their entry to mid-levl DSLR's, not just the 20D. My 30D shutter failed with only two weeks to go on the warranty, so I was lucky there, but I had taken less than 8000 images with it. My camera's shutter failure was not the err99 one, but was the fairly common arc-shaped light stripe through the middle of the image. When I researched this on photo.net and the internet, I was unpleasantly surprised to find that the same failure had been occurring on every model from the Digital Rebel to the 30D! Despite the good fortune of the majority of Canon DSLR users, premature shutter failures do seem to happen more often with digital SLR's than they did with film SLR's. I still have four film SLR's that are between 5 and 35 years old, and none of them have ever had a shutter failure. I just hope the 5D I just bought will last at least a few years before developing any serious problems. Either that or fail before the warranty runs out, if it's going to fail at all.

    Of course the lawyers may be right in pursuing a law suit if a significant number of people were financially impacted by this situation, particularly any working professionals who may have been depending on the camera for their bread and butter. I know many say the 10/20/30D line are mid-level cameras, comparable to the Elan film cameras, but considering a new 30D costs almost as much as an EOS 1V, it's no wonder many professionals, especially those who are just starting out in the business, choose to start with a mid-level model.
     
  17. Now i've got a reason to purchase the 5D. My 20D is out of warranty. Need to find a recycling centre to chuck it out.
     
  18. "premature shutter failures do seem to happen more often with digital SLR's than they did
    with film SLR's."

    I suspect the DSLR shutters are as good or better than their film forefathers. However,
    DSLR users tend to shoot way more pictures. You 8000 exposures is equal to 222 rolls of
    36 exposure film. Back in the day, not too many amateurs shot more than 50 rolls a year.
    Most folks were lucky to shoot a dozen rolls. My wife ran 2-3 roll per year through her
    Elan 7!

    Incidentally the shutter in my 1991 Elan failed in the 90s with only about 50 rolls through
    it.
     
  19. Puppy Face - I agree, the 8000 exposures in one year is way more than I put through one EOS 3 body in 5 years, but what I am referring to is the possibly inflated specifications, like a shutter life of "100000" shutter cycles. I am still not clear if that should read "an average of" or "up to" 100000 cycles. If it is an average, then there should be far fewer failures below 10000 cycles than I am seeing, but if it is "up to," then it might represent the upper end of the bell curve, placing the true average around 50000. Then a failure at 8000-10000 cycles doesn't seem quite so bad. I know a lot of statistics are quoted in a way that supports marketing a product, but since many photographers use their cameras to make a living, I think it's important that any camera manufacturer use the statistics that give a truer picture (no pun intended) of the life expectancy of their product. I suppose it also depends on how you define "failure." In my case, the shutter still functioned and produced a correctly exposed image, it was just an unuseable image due to the light stripe down through the middle of it.
     
  20. DSLR users tend to shoot way more pictures.
    You can say THAT again! My 20D is well over a year old. It has paid for itself, and the lenses I have with it, several times over.
    Maybe if we made frivolous lawsuits a felony, attorney fees wouldn't cost an arm, leg, and a spleen.
     
  21. Canon possibly test in an ideal enviroment, inside a lab at the correct operating temp, I wonder if they put world wide conditions like cold & heat humidity and other factors as well as various speeds or even with a lens attached, I suppose its like anything bought which is mass produced, everything usually comes in packs of 2 at least, maybe digital cameras should aa well.:)
     
  22. The only Canon shutter I've had that failed was my A2, and that was after 8 years of being used just about every week for either business or pleasure. My 20D is going on 3 years old and shows no sign of slowing down.
     
  23. Normally lifetimes are given in terms of MTTF, which is Mean Time To Failure, or MTBF (Mean Time Before Failure). This is not really the same thing as the average unless the failure distribution is symmetrical, which is often not the case. It's also clearly not a guarantee that the device will last that long.

    There will always be some failures well before the MTTF and well after the MTTF. That's just the way things work. Sometimes you get lucky, sometimes you don't.

    I do not believe there is a systematic problem with any of the shutters used in any of the EOS bodies. Sure, some fail early and some fail late, but that's statistics, not negligence. These are consumer devices, not something designed to be flown on a spacecraft. If you want a mil-spec space certified reliability of a guaranteed 100,000 cycle life, you'll probably pay more for your camera than you did for your house.

    If you don't quite need that, pay $4000_ for a 1d MkIII and get a camera with a shutter rated at 300,000 cycles. It might still fail at 10,000, but the odds of it doing so are far lower than for a shutter rated at 50,000 cycles.
     

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