16-35 in for repairs

Discussion in 'Accessories' started by edward_h, Jun 29, 2005.

  1. After my focus ring problem I've found that the front part of the lens
    is becoming really loose. So I went to the repair shop and gave them
    the 16-35 with the invoice.

    It's a two month old glass and so's I figured it would be a warranty
    repair. Yeah right. The first thing out of their mouths was "it's
    probably been dropped".

    And that irritates me, because by saying that it's drop damage they
    can charge pretty much whatever they want and if I don't want to pay
    for the repairs they STILL charge 40$ just for looking at it.

    Jesus, I'm SO tired of my stuff breaking all the time. I'm thinking
    that I'll just keep using my remaining equipment until it all breaks
    and when it's done and broken I'll quit the photography business.

    *X&$#**X&$#**X&$#**X&$#* I might even start a camera repair business. It sure seems
    profitable: even if the camera is one day old you can just say "drop
    damage" and charge what you want and it guarantees you at least 40$...

    I'm beginning to hate cameras as much as I hate computers.
  2. Back to the pinhole camera and the sliderule.
  3. Many of the cameras are computer-like devices. Go all manual -- then it just needs to be serviced every couple of decades.

    Also, watch the language. Moderators have mentioned in the past that very little tolerance will be shown for rough language.

    The most troublesome part of mass production is inconsistent quality. I think that manufacturers make random checks but not every lens is tested. There are only a few photographic lenses today that undergo individual inspection at every step, and even those suffer breakdowns and problems.

    So hopefully you just got a bad sample.
  4. All of my dealings with Canon USA (in Irvine, CA) have been first rate. It sounds very strange that they wouldn't fix a 16-35 and claim user damage instead. Have you complained? You should have.

    I know I would have, had they falsely claimed I did something to the lens.

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