stevenseelig Posted December 26, 2021 Share Posted December 26, 2021 iMac (Retina Display 5K) 2017 running 11.6.1. Lightroom Classic 11.1 was just installed and it crashes upon start up. I downgraded to 11.01 and it seems to work fine. Did a backup of the catalog, restarted the computer, reinstalled Lightroom Classic 11.1, restarted the computer and it opens and seemed to work for a couple of days. Then this morning it crashes on start up again. Downgraded to 11.01 and it seems stable again. Anyone experience this problem and do you have solutions? Thanks Steven Seelig Link to comment Share on other sites More sharing options...
digitaldog Posted December 26, 2021 Share Posted December 26, 2021 When LR or similar Adobe products crash, best to try resetting the preferences: https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html Any better? Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com) Link to comment Share on other sites More sharing options...
stevenseelig Posted December 26, 2021 Author Share Posted December 26, 2021 Found this and it does work from October https://helpx.adobe.com/lightroom-classic/kb/known-issues.html scroll down to 'Unexpected Error Opening Catalog' ...but not a satisfy answer. Changing preference does not explained why I had a problem, did a reinstall and it worked for a couple of days, and then quit working again.... anyone else seeing this bug? Link to comment Share on other sites More sharing options...
digitaldog Posted December 26, 2021 Share Posted December 26, 2021 You really want to be asking and reporting this here: Lightroom Classic - Adobe Support Community Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com) Link to comment Share on other sites More sharing options...
stevenseelig Posted December 27, 2021 Author Share Posted December 27, 2021 Thanks Andrew...just posted over there as well....we will see what happens.... Link to comment Share on other sites More sharing options...
stevenseelig Posted December 28, 2021 Author Share Posted December 28, 2021 Some follow up.......these are notes that I took along with way of this odyssey, but the final observation is there seems to be an adverse interaction between playing music through airplay to HomePod minis and LR 11.1 opening probably. And perhaps this is an issue during the initial installation of 11.1, but don't know that for sure. So resetting preferences did not work in the most straightforward way. Working in 11.01 without a problemMade a copy of the file com.adobe.LightroomClassicCC7.plist (located in folder /Users/[user name]/Library/Preferences/)Moved copy to an external drive and deleted the copy in the preferences fold I did those steps just in case things did not work out with changing preferences. 4. Then upgraded to 11.1 Updated preferences using the Shift + Option keysLightroom opened without my old preferences (to be expected)Closed LR and it crashed on closing asking me to send an error report to Adobe…which I didDid this several times and it always crashed So I down graded to 11.01Opened LR with the Shift +Option key to force a new preference file in 11.01LR opened without my old preferences as expectedClosed LR without a crash. Opened and closed without a problem several times so Installed 11.1 againNothing happened (icon on dock with bounce for a few times and then stop without windows opening)Opened LR with the Shift + Option key to install 11.1 preferencesTried to open LR and still did not open..just a brief bouncing icon so Rebooted computer, but had to force quit the Apple Music App to complete reboot process 18. Opened LR after reboot and it opened without my old preferences. Open and closed several times and it seemed to work 19. Opened Music App 20. Opened LR and got the brief bouncing icon on the dock and then nothing 21. Closed the Music App, but had to force quit it 22. Opened LR and it opened properly. Did this several times and it seemed to work 23. While LR was open, reopened the Music App and it spent a very long time loading the library 24. In the meantime, I updated my LR preferences and finally the Music app loaded its library 25. With the Music App open and playing music, quit LR 26. Tried to reopen LR and nothing happened. No bouncing icon or anything 27. Quit the Music App 28. Tried to reopen LR after Music App was closed and it opened with my updated preferences. Closed and open LR several times without problems 29 With LR open, opened the Music app (no music playing) 30. Closed LR and re-opened LR several times and it seemed to work (Music app open, but not playing music) 31. With LR closed, started playing music on the Music App via airplay 2 to Homepod Minis. With music playing, LR refused to open) 31. Stop playing music in the Music App and LR still refused to open 32. Quit Apple Music 33. Opened LR and got an error message saying something about the windows and given an option to reopen the windows. Selected reopen the windows and LR seemed to open properly. 34. Closed LR and reopened it several times without additional errors. , but Apple Music was closed 35. Opened Apple Music but NO music playing 36. Opened and closed LR several times without problems. I have now replicated this process and the following appears to be the case. If Apple Music is open AND playing music, LR will not open If Apple Music is open, AND HAS NOT PLAYED music, LR will open If Apple Music has been opened and played music even briefly and then stopped, LR will start to open and then close Opened Pandora and played music through iMac. LR opened and closed successfully several timesSwitched Pandora to play through Airplay to Homepod Mini’s. LR fails to open and on second try get a message that says “The last time you opened Lightroom Classic, it unexpectedly quit while reopening windows. Do you to try to reopen its windows again.” Selected ReOpen option and and LR closesSwitch Pandora to play through iMac, got the same error message as above, but then LR opened properly.Opened and closed LR several additional times without errors Went back to Apple Music and played music through the iMac. LR opened and closed several times without problems. With LR open, switch Apple Music to airplay 2 to Homepod minis (stereo pair) Closed LR, reopened and it failed to open. On a second try, got the same error message “The last time you opened…), upon selecting ‘ReOpen’, LR closes. A third try a repeat LR fails to open with the same error message Closed the Music App, and upon reopened LR get the same error message, but selecting the ‘Reopen’, LR opens properly. SO on further exploration it seems like it is related to any music app playing through airplay and somehow that interferes with LR opening properly. Link to comment Share on other sites More sharing options...
digitaldog Posted December 28, 2021 Share Posted December 28, 2021 Try logging into another account (you may need to make one): does it still crash? If you boot into Safe mode (hold down Shift Key at boot): does it still crash? Have you tried running a free utility like Onyx to see if that stops the crashing? https://www.titanium-software.fr/en/onyx.html Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com) Link to comment Share on other sites More sharing options...
stevenseelig Posted December 28, 2021 Author Share Posted December 28, 2021 If I log into another account on my computer, I need to register both Apple Music and Lightroom Adobe Account. Do you know whether those will count against my allowed accounts for Adobe and/o Apple? Link to comment Share on other sites More sharing options...
digitaldog Posted December 28, 2021 Share Posted December 28, 2021 Logging into another account on your Mac should't do this with an Adobe app. FWIW, with an Adobe subscription, you can have any number of machines access CC, but only two at a time, so you can log in and out of as many as you need, up to two per CC account. Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com) Link to comment Share on other sites More sharing options...
stevenseelig Posted December 28, 2021 Author Share Posted December 28, 2021 What about the Music app? Also, opening in safe mode does NOT allow me to use Airplay in the Music App. I would to spend some time figuring out what that is the case, but as before, with the Music App open, but NOT playing, LR does open properly, just as it did in the 'non-safe' mode Link to comment Share on other sites More sharing options...
digitaldog Posted December 28, 2021 Share Posted December 28, 2021 I don't think there is any restrictions on Apple Music, it's all going through your iCoud account. But if it's conficting with Lightroom Classic, well there's your answer; stop using the two at the same time. FWIW, on this end, I can have LR and Apple Music going without any issues. Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com) Link to comment Share on other sites More sharing options...
stevenseelig Posted December 29, 2021 Author Share Posted December 29, 2021 (edited) But are you playing through Airplay 2. I can use LR and Apple Music and Pandora as long as they are going to the computer. But as soon as I link either app to an AirPod Mini speaker (in my case a stereo pair), LR fails to open. This is similar to another user's experience on Adobe community page. And another answer is to just use my iPad or iPhone to play music to the Homepod mini's, but I really don't unresolved bugs because they eventually will come back and bite you harder! lol Edited December 29, 2021 by stevenseelig Link to comment Share on other sites More sharing options...
digitaldog Posted December 29, 2021 Share Posted December 29, 2021 I am not using Airplay. I could test this. But it's unnecessary for me; editing in LR is. Maybe someone on the Adobe forums will say they too have this issue. But the likelihood it is one, an Adobe bug and two, it's associated with Airplay and get fixed is low. It's as likely an Airplay bug. I am on 12.1 OS FWIW. Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com) Link to comment Share on other sites More sharing options...
stevenseelig Posted December 29, 2021 Author Share Posted December 29, 2021 It would be a simple test if you have any Homepod's. Open Apple Music and stream via Airplay to a HomePod or HomePod mini. Then try to open Lightroom and see what happens. After the test, quit streaming with Airplay, close the Music app and then try to open LR. I have done this 10 times today and it always seem reversible but simply turning off the Airplay and closing the music app. I am on OS 11.6.1 Link to comment Share on other sites More sharing options...
digitaldog Posted December 29, 2021 Share Posted December 29, 2021 I don't have Homepods. Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com) Link to comment Share on other sites More sharing options...
stevenseelig Posted January 1, 2022 Author Share Posted January 1, 2022 Any airplay speakers? Link to comment Share on other sites More sharing options...
digitaldog Posted January 1, 2022 Share Posted January 1, 2022 Nope. Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com) Link to comment Share on other sites More sharing options...
stevenseelig Posted January 2, 2022 Author Share Posted January 2, 2022 thanks....hopefully Adobe will fix this bug...have a great New Year Link to comment Share on other sites More sharing options...
httpwww.photo.netbarry Posted January 3, 2022 Share Posted January 3, 2022 Strange problem. I listen to music with bluetooth earphones or a bluetooth speaker and work in LR with no issues. Don't use HomePods. Have you looked on the Apple website forums? Link to comment Share on other sites More sharing options...
digitaldog Posted February 8, 2022 Share Posted February 8, 2022 The bug was fixed in today's update. Lightroom Classic 11.2 is now available - Adobe Support Community - 12733731 Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com) Link to comment Share on other sites More sharing options...
developer Posted March 16, 2022 Share Posted March 16, 2022 It was bug with the old version. I have experienced it but with the 11.2 version the bug has been fixed. At least I haven't noticed the same issue. Link to comment Share on other sites More sharing options...
stevenseelig Posted March 16, 2022 Author Share Posted March 16, 2022 In LR Classic 11.2, I am no longer able to get the error so it does seem to be fixed. OS 12.2.1 Link to comment Share on other sites More sharing options...
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