G-P Posted September 6, 2018 Share Posted September 6, 2018 @Sanford - based on what I see you already checked off cancel auto-renewal, which is why you are seeing the "restore your subscription" and your current expiration is 9/5/19...I agree it could certainly be more clear so as not to confuse. Link to comment Share on other sites More sharing options...
Sanford Posted September 6, 2018 Author Share Posted September 6, 2018 When you say I checked off "CANCEL auto-renewal" that implies I TURNED OFF CANCEL which means CANCEL no longer applies and auto renew is engaged now! See my problem here? Link to comment Share on other sites More sharing options...
technicalsupport Posted September 6, 2018 Share Posted September 6, 2018 ahh bullocks, can you check now, I've added more explanation about what's going on. It should explain to you what the current state of your subscription and expected charges are. If it's still confusing let me keep thinking. See my problem here? Link to comment Share on other sites More sharing options...
Sanford Posted September 6, 2018 Author Share Posted September 6, 2018 I saw it, thanks. A switch button to toggle back and forth might also help. Am I the only one who required training wheels or is the added explanation on everyone's account page. Link to comment Share on other sites More sharing options...
technicalsupport Posted September 7, 2018 Share Posted September 7, 2018 I saw it, thanks. A switch button to toggle back and forth might also help. Am I the only one who required training wheels or is the added explanation on everyone's account page. NO I think it's confusing for Glenn too, he was asking about it. Let me keep thinking, there's about 3 or 4 states a "subscription" can be in, "Legacy Expiring" "Legacy Renewing" "Current Renewing" "Current Expiring" yikes Link to comment Share on other sites More sharing options...
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