megalithicmatt Posted September 3, 2018 Share Posted September 3, 2018 Hi, I use a BetterLight Super 8K scanning back on a Cambo Repro in the lab I work for. There's a problem with the USB control box (intermediate stage between the back and the PC). Our maintenance / IT people have looked over it and say it's not letting power go through to the scanner, though the problem does seem to be intermittent - once it's on, it's on. It's just getting it switched on that's the problem... I read that Mike Collette of BetterLight passed away last year which is a great shame, he was very helpful sorting out a separate problem a couple of years ago. His website still has lots of useful information on it. My first reaction would have been to contact the company to ask if they have replacement parts for sale but as that is not an option, does anyone here know if someone else has taken over servicing for these systems? I read that Rencay in Germany have an upgrades service from BL systems to their own backs which may end up being a way to go if the current problems get worse. Thanks, Matthew Link to comment Share on other sites More sharing options...
bob_salomon Posted September 3, 2018 Share Posted September 3, 2018 Hi, I use a BetterLight Super 8K scanning back on a Cambo Repro in the lab I work for. There's a problem with the USB control box (intermediate stage between the back and the PC). Our maintenance / IT people have looked over it and say it's not letting power go through to the scanner, though the problem does seem to be intermittent - once it's on, it's on. It's just getting it switched on that's the problem... I read that Mike Collette of BetterLight passed away last year which is a great shame, he was very helpful sorting out a separate problem a couple of years ago. His website still has lots of useful information on it. My first reaction would have been to contact the company to ask if they have replacement parts for sale but as that is not an option, does anyone here know if someone else has taken over servicing for these systems? I read that Rencay in Germany have an upgrades service from BL systems to their own backs which may end up being a way to go if the current problems get worse. Thanks, Matthew Contact Equinox they were with BetterLight till the end and are now Rencay. Link to comment Share on other sites More sharing options...
bob_salomon Posted September 3, 2018 Share Posted September 3, 2018 Also Larry Guyer, larry@alacartedigital.com Link to comment Share on other sites More sharing options...
megalithicmatt Posted September 3, 2018 Author Share Posted September 3, 2018 Contact Equinox they were with BetterLight till the end and are now Rencay. Also Larry Guyer, larry@alacartedigital.com Thank you! Will look into these tomorrow. Link to comment Share on other sites More sharing options...
ed_stander Posted June 21, 2022 Share Posted June 21, 2022 Hi Matt - Did you ever get your problem solved? Best- Ed Link to comment Share on other sites More sharing options...
q.g._de_bakker Posted June 22, 2022 Share Posted June 22, 2022 Ed, i think the only way to solve BetterLight issues nowadays is to find (used, of course) replacement units. Link to comment Share on other sites More sharing options...
erie_patsellis Posted June 27, 2022 Share Posted June 27, 2022 Actually, Larry Guyer offers some service and repairs still. Link to comment Share on other sites More sharing options...
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