Fotos53 Posted February 27, 2018 Share Posted February 27, 2018 I was automatically charged for a renewal without notification, and CHARGED WITHOUT AUTHORIZATION. I want my credit card deleted from your account, and I want the unauthorized charge reversed. I also want my membership in Photo.net cancelled. I do want this kind of membership at all. All I can find is my account was I charged and there is no way to cancel it at all. This is no way to run a site at all. Please let me know when this was done! Link to comment Share on other sites More sharing options...
G-P Posted February 27, 2018 Share Posted February 27, 2018 Investigating - will DM you. Link to comment Share on other sites More sharing options...
ccabaniss Posted March 1, 2018 Share Posted March 1, 2018 My CC was also charged automatically $29.95 - an unauthorized charge. Please investigate ASAP. Link to comment Share on other sites More sharing options...
G-P Posted March 1, 2018 Share Posted March 1, 2018 will investigate and DM you, & post findings here Link to comment Share on other sites More sharing options...
G-P Posted March 1, 2018 Share Posted March 1, 2018 Refunded the charge - it appears as though your account was set up for auto-renewal. Link to comment Share on other sites More sharing options...
Norma Desmond Posted March 1, 2018 Share Posted March 1, 2018 Would it be advised, and could it save everyone some hassle, to notify users that their account is about to auto renew, giving them a clear and simple option to agree or cancel and to update, change or delete payment info? We didn't need dialogue. We had faces! Link to comment Share on other sites More sharing options...
G-P Posted March 1, 2018 Share Posted March 1, 2018 there is a renewal email that goes out, but like most automated emails they generally don't go to the primary folder. Gmail (for example) automatically segments your emails by primary, social, promotion, updates - and if it thinks its spam...there is another folder for that. Link to comment Share on other sites More sharing options...
G-P Posted March 1, 2018 Share Posted March 1, 2018 BTW - in this case - he wanted auto renewal. Link to comment Share on other sites More sharing options...
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