E-3 to service centre in India

<p>My E-3 was giving back focus with all four of my lenses. I sent it to Creative Peripherals, Mumbai, the authorised Olympus service centre in India, and it came back after three weeks, on 8 November 2016. The problem persisted.<br>

The Creative Peripherals engineer, Mathew Dass, wrote on 22 November, "if you are not satisfied Please send the camera we will check and solve the problem." I asked him, more than once, "What can you do to fix this back focus problem which you failed to do when you had my camera?" No response.<br>

Finally I sent the attached photo and said "I had focussed on one eye of the child. Please tell me if the child's eyes are sharp or the garment of the man."<br>

On Tuesday 06 December 2016 02:08 PM, Mathew Dass wrote:<br />"As per your attachment I can see little minor back focus problem rest the picture is clear.<br />"As per your mail this is the best which I could do nothing more can be done as it is your old model."<br>

Of what value is "rest the picture is clear" if the subject is not in focus? Why do cameras and lenses have arrangements to adjust focus?<br>

Here we see the mark of the irresponsible workman. Describe the defect as "little minor" or of no consequence. Second, repeatedly bring up "old model", as if old equipment cannot be repaired or adjusted. Third, implicitly contradict your own statement that you will "check and solve the problem."</p><div></div>

If you like the camera, buy a solid used one. I know I know that does not make the experience with the country repair facility any better. I still have a sturdy E-3 that I bought refurbished and it works fine. I know you did not solicit suggestions. But give that some thought. If you were here in the States I would recommend KEH or one of the mail order spots. I understand the frustration though. And yes, older cameras can be fixed, but not as readily as the more recent models. I could be wrong. Namaste.

<p>Sorry to hear about your problems. Perhaps a picture like the one above is not the best to illustrate the issue. I'd try a ruler photographed from a side or one of the special microfocus adjust tools to firmly state the problem. And look for other repair facilities or it these don't exist, an independant repair facility.</p>

<p>Thank you, Gerry. Jos, I also took photographs of boxes of matches at different distances from the lens. Here is one with the 25/2.8 lens.</p><div></div>