Kodak PK Mailers

<p>FYI<br>

Kodak Executive Biographies<br /> <br /> Mary Jane Hellyar<br /> <br /> http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=2710&pq-locale=en_US&gpcid=0900688a8023249d<br /> <br /> Paul Walrath<br /> <br /> http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=2710&pq-locale=en_US&gpcid=0900688a802348d6<br /></p>

<p>Greetings all...I just tried calling Kodak at (800)242-2424 Extension#10 and talked to a representitive by the name of "Sadiiq" and was told that ALL "PK24" and "PK36" mailers should be valid,expiration date or not...I hate to say it,but this person did NOT sound very knowlegable about this matter.So i feel we still need a clarification on this matter.So take it for what you will,but at least i tried...Comments anyone???</p>

<p>I need to make some spelling corrections. Was this person in Manila (The Philippines)? Tomorrow I will check to see whether my Certified letter made it to Ms. Hellyar.</p>

<p>When you call Kodak about any film, always dial 1-800-242-2424 and press 19. You will be connected to a live American sitting in New York working for Kodak that is awesome and is really willing to FULLY answer all of your questions.</p>

<p>I did speak to someone at that number and at that extension and he didn't know anything.</p>

<p>To answer Patrick Mont’s question. In the winter 2006/07 B&H catalogue these are the prices.<br /> Print mailers, DP24 are $7.99, DP36 are $9.99, Slide mailers PK24 $7.99, and PK36 $8.99.<br /> A these prices I have $1254.55 of worthless mailers. To make it worse I only own this many mailer because of Kodak. I called then late in 2008 and asked who still sold mailers as they were getting hard to find. I was told that they were no longer being printed BUT Kodak would always honor them by a Kodak person on the phone. She suggest I search online retailers and I did and stocked up. Now less than a year later they tell me my mailers are no good! And I can not even get a response to the emails I send to Kodak. With that many mailers you can see I shoot a lot of film and give Kodak a lot of money. If Kodak will not take care of me I will be sending Fuji A LOT on money in the future.</p>

<p>After a call to Kodak and Dwayne's, I learned you can mail them right to Dwayne's and they will process the film if the mailer are expired. I don't know what adress it says for them to go to, but if you ship the with the film to Dwayne's they will process your film.</p>

<p>At this point I would need to see it in writing from someone at Kodak who is alive and stilll working for the company. I would also need to know how I can get the mailer back that Kodak confiscated, so I can try to use it again. </p>

<p>Patrick,<br>

Dwayne's will process any film for you if it's something they normally process. The question is whether they will then bill you or whether they will accept the expired or unexpired Kodak PK mailer as payment for the processing.</p>

 

<p>They will accept the unexpired mailers for payment. That is what I learned from both them and Kodak.</p>

<p>PS: Please don't let Fuji see lots of your money :)</p>

<p>After 9 phone calls and all my emails unanswered I am done with Kodak.<br /> <br /> Here is the final say:<br /> All my print mailers with a date are worthless. I called Kodak in late 2008 and they told me that they would always honor their mailers. But always ended on April fools day this year!<br /> My slide mailers with a date are also worthless.<br /> Kodak did agreed to send me a roll of film for each print mailer without a date.<br /> They offer callers (1-800-242-2424) a single use camera but if you ask they have a large selection of slide, color print and B&W film to choose from. I took the 400Tmax. There is a 4 roll maximum.<br /> I am still out hundreds of dollars!<br /> <br /> My slide mailers WITHOUT a date are still good until the end of the year 2009.<br /> <br /> They also said they are working on putting up an announcement on their web site. Funny how Kodak uses the word professional all the time but failed to announce this policy change before it took effect and their support people don’t even know what is going on.<br /> <br /> P.S.<br /> I also talked to a Qualex employee on the phone. She tried to help me in spite of the fact that Kodak had told her she was being laid off. <br /> <br /> ALWAYS REMEMBER!<br /> The customer service person on the phone with you did NOT cause your problem. They are trying to help you within the limits of their authority. PLEASE do not yell at them. Save your outrage for letter to a Kodak executive! Remember to vote with your dollars. My vote will no longer go to Kodak.</p>

<p>You can't blame any company for not allowing you to use redeem something like that if you bought it know it would eventually expire. I can see a good argument for the mailers without and experation.</p>

<p>I am not convinced that Kodak or Dwayne's will honor even the mailers without expiration dates. The main problem that I see now is that Kodak assured us last year that even the mailers with expiration dates would be honored until the end of 2009. If Kodak could not afford to make that commitment then it should not have given out that information. I don't know what volumes the Qualex labs were seeing. I was never a fan of the quality control at those labs but I saw that they served a purpose. Numerous retail locations were part of the labs' distribution system. Many of these retail locations are still selling film but can no longer accept it for processing. When their customers start bringing the film in for processing and are told the service is no longer available, film sales will fall off another cliff. This will make it less likely that processing and even film itself will be available much longer for those of us who still want it. These lost film customers will not all run out and buy Kodak digital cameras and Kodak inkjet printers. In the case of slide film, at least the E6 slide film, Kodak has a willing partner in Dwayne's. As long as at least one large lab exists for processing E6 film, Kodak can still make and sell it. Unfortunately Kodak is putting itself in the position of cutting off the sale of film. This is one of the few areas where they still make money.<br>

With equivalents of the old Agfa 200 speed color slide and 100 and 400 speed black & white films being made again and with equivlents of the old Agfa black & white RC papers being made again we can see a time whe people might still use film even when Kodak no longer exists. Will these products be as good as TMY2 or E100G or Ektar 100? Perhaps not. We should enjoy these while they are still here. Like the yellow color of the forsythia, they won't be here forever. </p>

<p>Kodak lets me down again.<br>

Earlier I had stated that Kodak agreed to send me several rolls of film in compensation for my mailers that Kodak was no longer honoring. Well after a week I got TWO technical data sheets for Elite Chrome film in my mail box but NO film. I called Kodak again and they assured me that they would send real film the next time. But before that would happen a Kodak supervisor would contact me.<br>

So far no call and no film.</p>

<p>Greetings everyone!!! Here is an update of sorts concerning the "PK Slide Film Mailers". As i mentioned above,i too have a good supply of these mailers.I too,have tried contacting Kodak and Kodalux and have not recieved a satisfactory answer to my questions concerning this matter.For more information on this matter,please check out the Kodachrome Project.com<br>

Anyhow,i tried contacting Kodak at their 1-800 number again yesterday.I ended up speaking with the same person i spoke with the first time i called.I informed them that i have a total of 10 dated PK Mailers,and asked that i be sent film as a reembursement.At first,they only offered me some 400 speed print film,but i asked for Kodachrome 64 slide film.I doubt that they will be sending me 10 rolls of film,but we shall see what happens.<br>

Has anyone who wrote a letter to Kodak recieved a reply as yet? And if so,what was said by them concerning this matter? Thank You in advance to anyone who may have any new information on this most frustrating topic...</p>

<p>Greetings everyone!!! Here is an update of sorts...In todays mail i recieved a large manilla envelope from Kodak;Inside the envelope contained "Technical Data" for(Get this!!!)Kodachrome 200 Slide Film!!! Why would they bother to send me this? So,tomorrow its back on the phone to complain a little more.Is anyone else beside myself even bothering at this point? Please,if you still have these mailers-contact Kodak to complain!!! Its OUR Money!!!</p>

<p>Kodak also promised to send me film but sent technical data sheets for the film and not the film itself. I called and gave them the case number printed on the envelope. They said my complaint would be sent on to a supervisor who would contact me. I never got a contact but a little over a week later I got another envelope with more technical data sheets. I called again and again they said a supervisor would contact me. No call came but I did get a third envelope with more technical data sheets! So far I have called Kodak 21 times (I am keeping a list of calls and dates) and sent several (unanswered) emails. I have the number memorized and know to push 16 when the computer picks up to get past the automated menu. I call once a each day when I have a few free minutes and let them know again that a supervisor still has not called me. They say they will send another message to the supervisor each time. They will not put a supervisor on the phone or give me their number. I am told all they can do is leave an email for the supervisor to contact me. Maybe the supervisor has been laid off and nobody is reading these emails. Keep calling and maybe they will get their act together. Remember it Kodak PROFESSIONAL that we are taking about. Someday I may actually see a roll of film in my mailbox but until I do I will buy no Kodak products.</p>

 

<p>And Still Another Update:Today i called Kodak at 1 800 242-2424,Extension#19;I spoke with an idividual who actually knew what was going on!!! After explaining the situation i was told that "YES" the mailers with dates on them are no longer valid(We knew that,but read on)I then asked if there was a way to be re-embursed with film and i specifically asked for Kodachrome 64 slide film.I was then informed that i had to mail in my expired "PK24" and "PK36" Mailers in to Kodak and then they would mail me out some replacement film.Its not much,but at least it is something! Here is who i spoke to,and the mailing adress for Kodak.<br>

Attention:Mister Tom Dolan <br>

2400 Mt. Reed Blvd. 1/205/Kodak Park-Dock 55 P-64<br>

Rochester,New York 14650-3016<br>

Its up to you guys if you want to proceed past this point.I honestly feel that this is the best deal we are going to get at this point.I will be mailing in my expired mailers shortly.You may want to call Kodak at the above number before you just mail your mailers in,so you can be assigned a case number by Kodak.Please ask to speak with Mister Dolan,as it looks like he actually knows what is going on in regards to the mailers.So,there-i have done my part.Its up to the rest of you to do the rest.I have laid the groundwork.Now,make the call and send those mailers in.It may not be much(probably just a few rolls of film)but i guess its better than nothing at all...And please,let the rest of us know how you make out in your dealings with Kodak...</p>

<p>GOOD NEWS.<br>

Kodak comes throught in the end.<br>

Kodak finally agreed to exchange my print mailers for film. I sent in 65 mailers and received 50 rolls of film in exchange. Not perfect but not bad. I still have close to a hundred slide mailers that I will have to use up by the end of the year but that's not bad either. I forces me to get out and shoot (and it will help Kodak out as I will buy more Kodak slide film as a result). Also in addition to receiving the film in the mail I finally got an automated reply to the email I sent over a month ago. Still it would be nice if someone had actually read my email. All in all the people at Kodak I talked with were nice and helpful. The company is very dissorganized however. I hope they can hold it together. I am really praying for them.<br>

Best of luck Kodak. I will do my part to support you. Just keep supporting me.</p>

 

<p>GOOD NEWS ON MY PART AS WELL: Today i recieved a small package from Eastman Kodak; Inside this package were 3 Super Fresh rolls of Professional Kodachrome 64 Slide Film(Emulsion Number 1562-Expiration Date 08/2010) This film was in exchange for 8 Expired "PK24" and 2 "PK36" Slide Film mailers. While i probably lost several Dollars on the exchange,i feel something was better than nothing,as Kodak really didnt have to send me anything at all. A special "Thank You" to Mister Tom Dolan at Eastman Kodak,who helped me out-I sincerely appreciate it!!! Now,if anyone else out there has any expired mailers,you now know what to do.Long Live Kodachrome!!!</p>

<p>I am sending a letter to Mr. Dolan about my seven mailers asking to swap them for film. I have, actually, an eighth mailer. I've had it since I was a kid; it is one of those with the little yellow cloth bag and a drawstring. I'm keeping it for fun; it is much nicer than a roll of film as a conversation piece. I should take a picture of it and post it, huh? BTW, I hand out with a friend who worked for Eastman for 41 years before she retired in ca 1980; yup, she's 90 now!</p>

<p>I too have some PK mailers so is the Kodak film for PK mailer swap still available ?</p>