pro film no longer stored in freezer?

<p>No vendor handles film more carefully than Adorama.</p>

<p>A few hours at room temperature isn't going to hurt film.</p>

<p>Does anyone have a link to research showing how long it takes for film to degrade due to modestly elevated temperatures?</p>

<p>Film isn't shipped to you in refrigerated trucks. As far as I know, it's not shipped from the factory to the dealer in refrigerated trucks, either.</p>

<p>Adorama has answered the concerns raised here graciously and thoughtfully.</p>

 

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<p ><a href="../photodb/user?user_id=2071900">Dan South</a> <a href="../member-status-icons"><img title="Frequent poster" src="http://static.photo.net/v3graphics/member-status-icons/2rolls.gif" alt="" /></a>, May 18, 2010; 01:35 a.m.</p>

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<blockquote>

<p>No vendor handles film more carefully than Adorama.<br>

A few hours at room temperature isn't going to hurt film.<br>

Does anyone have a link to research showing how long it takes for film to degrade due to modestly elevated temperatures?<br>

Film isn't shipped to you in refrigerated trucks. As far as I know, it's not shipped from the factory to the dealer in refrigerated trucks, either.<br>

Adorama has answered the concerns raised here graciously and thoughtfully.</p>

 

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<p>Dan, you miss the point. As a customer, I want my film to stay refridgerated as long as possible. I'm the customer....I get what I want. If I don't, I go elsewhere. </p>

<p>And no, they haven't answered the concerns. They provided excuses. There is NO REASON why the film need to be out of a refrigerator. My local pro shop has a row of fridges out front and I can see the film as plain as day.</p>

<p>Like I said, there are places that do what I want.....and they'll get my business. I for one am shocked that this sloppiness is condoned at all.</p>

<p>Oh, and can you provide all the research you've done that shows Adorama's handling of film to be superior to every other vendor. I anxiously await this research....or was it simply an opinion based upon, oh, nothing?</p>

 

<p>When you go into the store you may certainly request that the film is brought up from the store rather than taken from the counter.</p>

 

<p>I'm curious....does fresh film from the factory ship to the store in refrigerated trucks?</p>

<p>The best place to buy camera and lens is KEH.com they are very honest and professional they no lie.</p>

<p>How do you know your local pro shop doesn't keep the film in a closet until they stock the up front refrigerators?</p>

<p>I'm waiting to see your research Dan.</p>

<p>Dave, I asked a question...I don't know if the film comes to the stores refrigerated...does anyone know? Maybe what is more important then refrigerated film is the expiration date, or how close the time is to the expiration date....I buy the cheapo drug-store FujiFilm Superia, so I have no such concerns...</p>

<p>I checked Kodak tech pubs for Portra and Ektar 100 storage-store unexposed film in the original sealed package at 70⁰F or lower; for extended periods store at 55⁰F.<br>

Ektachrome films still state refrigerate at 55⁰F or lower.<br>

<a href="http://www.kodak.com/global/en/professional/cpq/features/featuresIndexUS.jhtml?pq-path=522">http://www.kodak.com/global/en/professional/cpq/features/featuresIndexUS.jhtml?pq-path=522</a></p>

<p>Fujifilm Velvia 50-store short term at 59⁰ or below (refrigerator); Veliva 100- store away from direct sunlight or high temperatures and humidity; long term store at 50⁰F or lower.</p>

<p><a href="http://www.fujifilm.com/products/film_camera/">http://www.fujifilm.com/products/film_camera/</a></p>

<p>Apparently some newer PRO films do not need to be refrigerated for short term storage. </p>

<p>Dan; most films come in Brown UPS trucks or White/Green Fed Ex ground trucks; or White USPS trucks via ground; unless you pay more. It is the same as if you buy the film too from a NYC dealer.</p>

<p>Helen had stated that "all the stock goes back into a cool environment overnight, and only small amounts are brought up to replenish the behind-counter stock during the course of the day."</p>

<p>However, parts of that statement appear to be contradicted by Adorama's own staff and what I've seen myself. I asked a staffer in the store just this morning if film on the shelf is kept there or frozen at some point and the response was, without hesitation, "Oh, they're just kept there." Also, not an insubstantial quantity of film is kept on the shelf, which is probably about 4ft high and 6 ft wide.</p>

<p>I have been advised by the store manager that we keep the film in storage at 55 degrees F until it comes up to the store.<br>

In the store we generally keep no more than the amount we expect to sell in a day - which is air conditioned at 68 degrees.<br>

Unless you are purchasing from a store which takes the film directly from a freezer or refrigerator in front of your eyes, I don't see how you can say for sure how the film is stored. (Even then, I guess that stocks of film could be kept unrefrigerated in another storage area).</p>

<p>A lot of this is moot if the film sat in a hot UPS truck one afternoon of the way to B&H, Adorama; or Walmart ; it might equal to a year at 68F. It is part of the absurdity of photo.net to worry about what does not matter; a core tenet; a lack of scale to issues.</p>

<p>I posted what I heard and saw on my visit. Ultimately, it's up to the reader to decide what to take away from it.</p>

<p>Frankly, if customer service and store staff aren't singing the same tune, I'd have to wonder why.</p>

<p>Ryan I second your concerns. I noticed the same thing when I bought my film there. I guess the best arrangement in the store would have been if everything came up directly from the freezer at time of purchase and nothing was kept at the counter in the back of a cashier. As suggested by Helen, the next time I visit the store to stock up on film, I will request to get the film directly from their freezer.<br>

If it does not feel cold to the touch, i will not purchase...</p>

<p>Daniel</p>

<p>Adorama does not keep the film in a freezer. It is kept at 55 degrees.</p>

<p>Ryan</p>

<p>The store manager advised me of the procedure. If you'd like to speak to him directly, his name is Martino (<a href="mailto:martinof@adorama.com">martinof@adorama.com</a>) and his assistant's name is Henry. Either would be delighted to answer your questions about film storage.</p>

<p> </p>

<p>I order mine from Freestyle not sure how it was stored but I can tell you I never got a bad roll of film. I did write to Kodak to see if it is shipped cold from Rochester but I did not yet receive an answer. I doubt it because when I worked in a store years ago it cam USPS to us from the warehouse 50 miles away.</p>

<p>Helen, thank you for your response. Fuji's recommendation for Fujichrome Velvia 50 ASA is as follows: Film must be stored at 59 degrees or lower (refrigerator) if the duration is "short term storage". If however film is in for "long term storage" it must be stored at 32 degrees or lower (freezer).</p>

<p>I just had a *very* frustrating experience trying to order from Adorama. First, the website was incredibly slow, taking minutes to load the shopping cart, cart going empty, etc. I tried, and tried. A quick internet search revealed that is a common problem. Is it 1999? Of course I would have ordered from B&H, except they (and freestyle) don't have neopan 100 in 120 right now. After much wasted time, I got to checkout. Then the Verified by Visa stuff failed to work after numerous attempts. I *hate* verified by visa. Why should I have to deal with that as a customer? Especially as a returning customer, with many years of history. Eventually I gave up and phoned my order in...<br>

I am in Seattle. I wanted to order last week, but knew my order would sit in a UPS truck over the long holiday weekend. So I waited until this morning... Imagine my surprise when I was told my order would not ship today because Fuji film is kept at the store, and needed to be transferred over. Because of that, it cannot be shipped same day. So that means my 3 day UPS would result in my film spending the weekend at UPS (the three days is bad enough).<br>

In the comments above, I read that the film at the store is not refrigerated.. So there is some question in my mind how it is stored. Not having fuji film available for same-day shipment seems like a bad business decision. It does not meet my needs. It should be noted on the product pages that it isn't actually in stock for same day shipment. Now I question what items on the Adorama site are actually "in stock". I wasted a huge amount of time because of that.<br>

At least at Glazer's, I can take the film out of the fridge myself.</p>

 

<p>Glazers in Seattle keeps all their film in refrigerators. They have a pretty good selection. Just bought 2 boxes of Kodak Ektar 100 120 film there the other day. Looking forward to shooting it on a road trip in a few weeks.</p>

<p>I store all my film in a freezer around 0 degrees F. When I need it I shoot it after letting it warm up for about an hour. I also keep film in the fridge that I know I'll be shooting soon. I keep all exposed film in the fridge before I process it.</p>

<p>So, my problem has been solved, in a way. Adorama is out of neopan 100 in 120. So I no longer need worry about placing an order that will sit in a UPS truck over the weekend ;)</p>

 

<p>Ya I think I got the last stuff from freestyle too as the day after I ordered it it was gone. and out of stock 5 packs are all that is now listed.</p>