Photoshop cross platform upgrades - Rep says can't read files?

Hello -

 

1) I purchased a mac pro and called adobe today about a cross platform upgrade

from CS2 on the PC to CS3 on the mac. The rep asked me if I was prepared to

give up my license for CS2. I said I was. However, she then told me that I

would not be able to access my files from CS3 unless I saved them in a common

format such as a JPEG. I have many files and do not want to go through them all

to convert them. This doesn't seem correct to me. Does this sound right? Do

photoshop files require a certain platform version to access them? I have never

had this issue when upgrading my PC versions.

2) Also, when I upgraded my PC versions I believe I was still able to run my

older versions. If I was going from CS2 PC to CS2 Mac it would make sense that

I would have to give up my license. But with the upgrade wouldn't the license

allow me to keep both? (This aspect is not a big deal to me other than if the

technical advice on the files are correct, this would give me the ability to

access those files). Any thoughts? Thanks for your comments!

When you agree to a cross platform upgrade, you must sign a "letter of destruction"

(agreeing to destroy your current version) and fax it to Adobe.

 

Image files do not differ between platforms and there is no "conversion" required.

I cross platform files all the time from pc to mac, but the only issue I usually have is font useage as some fonts are on one side, but not the other.

You should be able to read JPEGS and .psd and TIFF.

 

I can open CS2 .psd files but I always saved to maximize compatability when the dialog

box appeared.

 

To settle the issue for your computer, download a 30 day free trial of CS3. Open your

files that may be questionable. Then you know for sure. The download is long, but not

a whole lot longer than when you install from the DVD they send and you do not have to

reinstall. Simply use the serial number in the beginning dialog box to register it.

 

If you take it out, go to Application-Adobe-Photoshop-read me. There are instructions

there so you get the whole program out, not just the major portions. Should you want

want to reinstall from the disc, you will not be able to do so without properly removing

all of the free download. Clean or clear Script, free download, is the fix if you screw up.

Or customer service will walk you thru it. Don`t ask how I know.

 

If you need to convert your .psd or whatever, write an action to do it. Then use file-

automate-batch- and run the action. You need to know how this write an action and

learning this will will save you whole bunches of time. Example, I have one to convert

.psd to 300 ppi 4x6 JPEG files and apply a generic sharpen for that size. The computer

will do 20 pics in 30 sec and save them to a different folder. The when i want to

outsource prints for that size, I can just upload that one file to their file transfer

program. I can also upload to Flickr with presized files.

 

You can always convert to DNG files that will always be compatable. DNG is a free

download from Adobe.

 

Good luck.

Image files such as .TIF, .JPG, .PSD, etc. are cross-platform. I can't believe an Adobe rep actually told you otherwise. Who are they hiring these days?

Alex, I recently made the same switch. I was running CS3 on a PC and switched to a MacBook

Pro. While you're moving from CS2, it doesn't matter. I have thousands of photos (NEFs and

JPEGs) that were processed with CS2 and they're all perfectly accessible now on my Mac

running CS3. Go ahead and make the jump without worrying.<div></div>

Thank you very much for the feedback and advice. It is greatly appreciated!