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rick_m.

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rick_m. last won the day on May 7 2014

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  1. <p>I am glad this is resolved. I will bow out of this one but not without saying this:</p> <p>Remember from the start that I informed Nikon Customer Service of the mistake and they simply blew me off. Their answer, "sorry about that". I pressed the issue with the rep and said he should report it and, IIR, he did not say he would.</p> <p>On my last run-in with Nikon I did all and more than you did on this. I spoke to two supervisors and called the Nikon USA headquarters myself encountering apathetic people all of the way. I got nowhere. </p> <p>It is nice that you all want to let Nikon off of the hook but because I trusted their website I am still out who knows how much because I delayed sending this lens in for service. How many more people out there think they have a 6 year warranty because they read what we all read? </p> <p>You said this Shun:</p> <blockquote> <p>Rick was simply unhappy about an error (or typo or ambiguity) on one particular Nikon USA web page. Any one of us could have contacted Nikon's customer service, and they acted pretty quickly, within 24 hours. I think everybody agrees that the original wording was wrong or at least ambiguous. Clearly that supervisor Chuck who responded to me agrees.</p> </blockquote> <p>So even you were quick to blow me off as just unhappy about a typo. That is not true and how you could have divined that from my posts, I don't know. Nikon did NOT "act quickly within 24 hours" . You forget that I notified them and they did not ACT at all. But that is my fault because I did not spend the time to get a supervisor on the phone. </p> <p>Now lets set the record straight shall we. You told us you sent an email on the <strong>4th</strong> and copied us here with what you wrote.<br> Then on the 8th you posted:</p> <blockquote> <p>Incidentally, I have not received any replay from Nikon. Last week was WPPI and my contacts were probably busy. And that web site in question has not been updated.</p> </blockquote> <p>On the 11th YOU wrote: </p> <blockquote> <p>I'll make a second attempt to alert them about this confusion on Nikon's web site. But I am not going to keep bringing it up or they may think I am insane. :-)</p> </blockquote> <p>On the 12th you told us that you made a THIRD attempt, this time by phone and you got some supervisor to act. So it WAS NOT 24 hours it was 8 days and three contacts. If you had relied on your initial email and my phone call you and I both know this would still not be fixed. </p> <p>So then you congratulate Nikon for getting a serious customer service problem, and likely case of deceptive advertising corrected in over 10 days after two people make a total of <em>at least</em> two phone calls and sent <em>at least</em> two emails. And one of these people surely must be considered a Nikon insider. You may want to reconsider your 24 hour time frame. </p> <p>I took a lot of abuse in this thread. It will be my last for a long time if not forever. If this is not a forum in which we can talk about the bad as well as panting after the latest fancy lens cap then it does a disservice to all who read it expecting, at the very least, candor. </p> <blockquote> </blockquote> <p> </p>
  2. <p>Just so you know. I registered the lens online. I did not pay much attention to the paperwork. I read that and assumed it was correct so I delayed sending the lens in. I DID call Nikon customer service and they DID NOT fix the error even after I told the representative about the error. </p> <p>I do not believe for a moment that they would be responsive unless pushed. And that is the whole point. Isn't it.</p>
  3. <blockquote> <p>I'll make a second attempt to alert them about this confusion on Nikon's web site. But I am not going to keep bringing it up or they may think I am insane. :-)</p> </blockquote> <p>I agree. It was nice of you to bring it to their attention. It is up to them what they do with it.</p> <p>You are in good company. Quite a few people here think I am insane too ;)</p>
  4. <p>It would appear that my point about Nikon being somewhat unapproachable is holding true. </p> <p>For Brooks.</p> <p>I assumed that because my lens had a 6 year warranty there was no hurry to send it in for service before that warranty was up. I am not going to make a huge point of that but when the google search turns up the page I posted it does make their seeming apathy(?) unsettling. </p> <p>It would appear they have ignored Shun and possibly B & H as well. </p>
  5. <p>Eric. Frankly your personal attack is just childish. I posted what happened. Nothing more. I affirmed how much I appreciate Nikon time and again. But I dared criticize something that they did. That annoys you. Too bad.</p> <p>It would appear that Shun also agrees that Nikon should fix this problem. He and I seem to be the only ones here who care enough about Nikon to try and make it better. </p> <p>Just exactly who on this forum have I "denigrated"? At worst I suggested that Nikon work to improve their customer service. No doubt Shun has access to people we mere mortals do not have access too. He thought enough of this error to write to them. But for calling attention to it and the off-handed way the call center handled it I am all of a sudden being unfair to Nikon. </p> <p>Thank you Shun for bringing this to Nikon's attention. You did them a favor whether they believe it or not. </p> <p>But you all get your wish. I will drop this. There is no place here for criticism of any of the manufacturers. I see that. I like to participate in discussions that are candid and sometime controversial. This is no place for that.</p>
  6. <p>NPS. Interesting you should mention that. I am not qualified for NPS. Why? Because I own an advertising business in additional to my photography business. When requesting membership Nikon told me that to be qualified I must be acting as a professional photographer full time and not participate in any other businesses. It does not matter that my photos are continuously published and have been for a very long time now. </p> <p>When I was staff on a newspaper there was no reason to belong as my equipment was maintained by the paper through a maintenance contract with a repair facility. I was very pleased not to long ago with Nikon's service on my own equipment and have said so. </p> <p>It is interesting to me that so many people here are so protective of their company of choice that they are willing to try any number of ways to blame me for my experiences. The fault, it appears, lies with trying to post them on the Nikon forum. Clearly the moderator thinks it is my fault that Nikon made a serious mistake. (Which I linked to for all to see by the way.) His solution, rather than to ask Nikon for good service, is to bail on tens of thousands of dollars worth of equipment and years of familiarity with that equipment and go to Canon. This is a poor recommendation and very rude. </p> <p>So the message is, 'don't come here complaining about Nikon. This forum is for fan-boys'. </p> <p>I will leave it at that. It is time to not renew my subscription anyway. Yet another poster run off by the moderators. </p> <p> </p>
  7. <blockquote> <p>Rick, the only thing that really puzzles me is why you have not switched to Canon a long time ago. To be blunt, you only have yourself to blame to suffer all these problems with Nikon.</p> </blockquote> <p>What nonsense. It is the customer's fault when Nikon can't offer decent customer service? Did you not read my previous posts complimenting Nikon when they did a good job? Did you not read my post (above) where I mentioned what good experiences I had with Nikon before they changed their system? You, of all people, ought to take these problems seriously. That is unless you just want this forum to pant after each new product and rave about how good Nikon service is. Is that what you want?</p> <p>Henry.</p> <p>I am glad you posted here. Look at the link I posted, call your secret Nikon rep (who the rest of us are not allowed to call) and tell him to fix the warranty section of the Nikon website. If Nikon won't listen to B & H they won't listen to anyone. </p> <p>I am not trashing Nikon. Indeed I have been using Nikon cameras for over 40 years. I published pictures taken with Nikon cameras in three different publications this weekend. I want them to be the company they once were. It appears that some people would rather trash me than even consider that their dear Nikon might make a mistake. Consider how easily a trained Nikon employee might have handled this.</p> <blockquote> <p>Me: Your website says 6 years.</p> <p>REP: I am terribly sorry. That is an obvious mistake on our part. Thank you for bringing that to our attention. I will tell the appropriate people so they can fix it. Please consult your warranty card for the correct information. I am sorry for the confusion. Is there anything else I can help you with today? Thanks for being a loyal Nikon customer. </p> </blockquote> <p>No attitude. No condescending tone of voice. No dismissive attitude. A simple apology and polite statement of the terms. But the employee was untrained and his attitude didn't just happen. It was allowed to happen. Nikon can fix this issue as easy as pie. They can train their call center people to simply be better with the customers. But I guess that is my fault. Insert eyeroll here. </p> <p> </p>
  8. <blockquote> <p>still,..i could see why obviou mistreating could be an issue.<br /> thats what i am saying.<br /> not sure how they'd find out though.</p> </blockquote> <p>I am a photojournalist. This is a "professional" lens. It is not meant to be abused but it is meant to be used hard. I am not sure what you are saying but I do not abuse my equipment. Right? </p> <p>John. </p> <p>I completely agree with you about El Segundo. In the past whenever I sent items to them for repair they were outstanding. I could speak to these very knowledgeable technicians on the phone. They rushed a repair for me on at least one occasion because I had an important gig coming up. I believe I spoke to Melina in those days IIR. (There was another woman there who was very helpful too but I can't recall her name. I wrote a thank you letter to Nikon after she helped me. My experience has changed completely. They have changed their numbers and one can only call into their call center. In a previous thread I detailed their response to a repair issue and it was appalling. I sent them an email asking for advice on a repair and got a simple 'send it in or contact the call center' reply. Your mileage may vary but I can tell you that calling the call center these days gets one a person who is NOT a technician, not knowledgeable and in my experience not very dedicated or even friendly. </p> <p>Contrast this with Canon. At an event just over a week ago, their regional rep greeted me like a long lost friend, offered to show me their whole stable of workhorses, assured me that CPS would give me fast turnaround 48 - 72 hours, free CLA, equipment loans and a direct phone number. All I need do is swap this whole mess of Nikon equipment that I have for Canon;) Tempting I have to say. When I asked Nikon who the local rep was I was told directly that I could not be given that information. </p> <p>I hope you continue to have the experience you had in the past. Clearly the vast majority of us do not fly to LA to have their cameras repaired. It is only my opinion, and others may have completely different experiences, but there seems to have been a significant change in Nikon's treatment of its repair services. I fear the old days of personal, knowledgeable and friendly services are over. </p>
  9. <p>Here is the thing. </p> <p>When I called Nikon to see about sending my lens in the young man (who at best could be described as civil but not polite) told me about the four-year extension. When I mentioned that the website disagreed with him replied tersely, "sorry about that". </p> <p>It has been my experience that this is the attitude from Nikon Service for at least two years now. They don't even pretend to be concerned about customer service issues. Does this hurt their business? I guess not. I have posted comments critical of Nikon Service here several times. and they have not bothered to respond. (Who knows if they are watching anyway.) I have called corporate and was treated in a completely dismissive way. And now this issue which is at best poor attention to detail on their website. <br> Tamron offers a 6 year warranty. Will that affect my buying decisions in the future? It depends on the lens but for a great many people it ought to. </p> <p> </p>
  10. <p>Here is where I found it. Number one on a google search for "Nikon Warranty".</p> <p>https://support.nikonusa.com/app/answers/detail/a_id/16192/~/nikon-warranty-and-product-registration</p>
  11. <p>Some time ago I bought a 70-200 AFS VR lens from Adorama. It has been a workhorse. Lately the VR has been a little wonky so I thought I might send it in under warranty. So far so good.</p> <p>When I bought the lens it came with a one year warranty. The Nikon website said that if I would register the lens I would get an additional 5 year warranty. Here is what the Nikon website says today:</p> <blockquote> <p><strong>Nikkor Lenses<br /></strong>Nikkor lenses come with a standard one year warranty and Nikon Inc. lenses sold by authorized Nikon Inc. dealers will have a Nikon Inc. Five Year Extension*.<br> * To register for the five year extension, one copy of the included form must be mailed in as indicated. Keep the <strong>Customer</strong> copy of the form as well as the original proof of purchase (sales receipt).</p> </blockquote> <p>Now I know what the answer is and because I posted this you will guess what the answer I got from Nikon was, but based upon the above, what would you conclude the warranty on a new Nikon lens is?</p> <p> </p>
  12. <p>I think that Nikon has come to a realization that a lot of us just don't want to admit to at this point. There are just WAY fewer employers buying their employees cameras anymore. There was a time when Nikon could count on a certain number of sales to newspapers and magazines with each new release. This is going fast. Note the Chicago Tribune and others going all freelance. So now those of us who got to-of-the-line cameras from our employers are having to foot the bill for our own equipment. That makes us much more critical about what we actually need and when to upgrade.</p> <p>The D300 gave us 8 FPS and a fairly robust body. The choice for generalist freelancers who occasionally need the fast frame rate is not between our old D300(s) and the D7200. It is between the D300(s) and a D3-3S-4-4S solution. If Nikon powers up the D7200 there is a very good chance that they will just render the D4S a curiosity for the wealthy or for the select few who need the frame rate. Really need it. </p> <p>They gave us 24 MP, 6.5 FPS and full frame with the D750. Bumping that by 1.5 FPS in the DX format is just too small a discriminator. It seems to me that Nikon sees no real market for the D400? that would not be simply robbing Peter to pay Paul. </p> <p>I shot a major rodeo recently. There were about 20 pro's there off and on. In addition to myself there were about 5 with pro bodies (Single digit bodies.) I noticed one other D4 and one 10Dx and the rest older. I fear that the demand is far more an issue of price than it is of relatively small increases in capability. </p>
  13. <p>I still have a D3 in the heard. I use it quite frequently as a backup to my D4. It is quite good in low-light. You will really enjoy it in comparison to the D80. </p> <p>The price you are mentioning is very low. If the camera is in excellent condition it is a great deal. All things being equal, I would always take the D3 over the D700. So if the cameras are in comparable shape that is not a hard decision at all. The D3 is a much better camera than the D700. (I have owned both.)</p> <p>The irony is that the D7100 or the D7200 are right in the sweet spot for what you want to do except that you have the 28-70 F/2.8 which is constraining you quite a bit. </p> <p>Just for fun consider getting a D7100 and selling the 28-70 to buy a good F/2.8 17 to something. </p> <p>If you have never used one of Nikon's pro bodies you are in for a treat. You are going to seriously love the ergonomics, speed and capabilities of the D3. On second thought. Get the D3 if it is in good shape. You owe it to yourself. </p>
  14. <p>This looks like a sensible update to the already pretty darned nice D7100. With the deeper buffer this camera eases into the 'acceptable for sports' category. </p> <p>I have a D7100 so won't be updating as it is not my sports camera anyway but I appreciate a nice, incremental update that makes sense. This will be an easy to recommend camera. </p> <p>The Coolpix is interesting. Might be a bang-up travel camera. </p>
  15. <p>It seems to me that you have nothing useful in the first place. You do not have a model release. I am no expert and there are some here who will set you on the right path. It seems that Ellis has done so. </p> <p>Without a model release, what interest is it that you think you are protecting?</p> <p> </p>
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