<p>Gerald:<br>
When you download the firmware, along in the zipped file, Canon has included the update procedures for PCs and Macs. Have you read it?<br>
What Dan wrote is the reset procedure to factory presets (so you can start 'fresh' again).<br>
I include the Canon USA link below<br>
http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_7d_mark_ii#DriversAndSoftware<br>
Hope it helps.</p>
<p>Regards,<br>
Paul</p>