mukul_ranjan

<p>Thanks <a href="/photodb/user?user_id=19592">Jeff Spirer</a>. I guess I did not go back soon enough.</p>

<p>I dont see any editing buttons once a post / comment has been made. Am I missing something?</p>

<p>Well I spoke to Nikon and sent in some images. They agreed there was a focusing problem and are going to take another shot at repairing it. Let's see what happens.</p>

<p><a href="/photodb/user?user_id=24372">Shun Cheung</a> Your statement that "it is critical to test your purchased thoroughly" reinforces what I was saying - what the heck happened to Nikon Quality Control??</p>

<p><a href="/photodb/user?user_id=820716">Manuel Garcia:</a> Good luck - the D800 is a good camera - it's just disappointing that Nikon is handling it in this unprofessional way. Thanks for the encouragement.</p>

<p><a href="/photodb/user?user_id=412357">John Stockdale: </a>I'd wait it out a little. Photographylife has exchanged the Nikon D800 for a Panasonic GH4. Check out their article "Goodbye D800, Hello GH4!" Supposedly Panasonic is going to release an upgrade for the camera in Spring of 2016.</p>

<p>Thanks <a href="/photodb/user?user_id=291498">Mary Doo</a>. That "Free Maintenance Service Initiative" was the unofficial recall according to many. I asked about that before I sent it in and was told it was already sent out to those who should have it and that if I did not - then I was not eligible for it. Sort of a circular argument.</p>

<p><a href="/photodb/user?user_id=291498">Mary Doo: </a>That's encouraging to hear - I will speak with them again. Good to know the problem can be fixed. Surprised they did it for free. Was your camera under warranty?</p>

<p><a href="/photodb/user?user_id=2403817">Rodeo Joe:</a> Thanks for sharing that - Couldn't agree more. Nikon needs to understand that most people are not interested in applying band-aid solutions to shoddy products after shelling out lots of money.</p>

<p><a href="/photodb/user?user_id=19054">Ilkka Nissila:</a> Yes there are fixes - such as trying to fine tune each lens - I've tried this, just so you know, and it does not fix the problem - you can also not shoot wide open, but this is a shoddy product and as <a href="/photodb/user?user_id=1616050">zlight B </a>says Nikon's attitude towards this has been unprofessional. Do they have a fix for the problem or not? If not - why charge me $250 for doing nothing? If they have a better focusing system in the 810 have they finally figured it what the problem was - why can they not fix it in the 800?</p> <p>Other die hard Nikon enthusiasts have been making this Point, for example "Nikon Quality Assurance Gone Bad" by Photographylife, Thom Hogan Declares D800 "Not Recommended" etc. Nikon needs to wake up and take responsibility by fixing the camera that many of us spent huge amounts of money on. For many whose lively hood depends on this - reliability is critical and Nikon used to be known for it. </p>

<p><a href="/photodb/user?user_id=2403817">Rodeo Joe:</a> I've tried multiple lenses and conversely tried the lenses on other bodies - the problem is not with the lens it's the 800e.The lenses, including the Nikon 2.8 series are tack sharp on the other bodies. <br> As I said in my question - it's most apparent wide open when the focal plane is narrow and focusing is critical.</p>

<p><a href="/photodb/user?user_id=2786838">Keith B:</a> Thanks for your comments and sorry you had to go through this. It's too late now for either the Nikon or Credit Card warranty to apply. I'm on the east coast and mailed it into the NY/NJ office.</p>

<p>I have been shooting Nikon since I first bought a DSLR 35 years ago.</p> <p>I bought the 800e about a year after it came out - hoping that Nikon would have worked out the bugs by then.</p> <p>At first I was wowed by the resolution, depth and image quality. I shoot a lot in low-light and the high ISO performance was great.</p> <p>As time went on I started to notice that there were a rather large percentage of photos that were just slightly out of focus. Because I was often shooting wide open and with low shutter speeds I initially thought it was user error. As time went on and I tested the camera in bright light and with high shutter speeds - I realized I was the proud owner of one of the dreaded cameras with focus issues. I can't even begin to tell you how many theater, dance and concert performance shoots have been compromised over the years by the use of this camera.</p> <p>As I read more about the issue it became clear that 1. Nikon was not acknowledging the problem and 2. Nikon did not have a fix for it.</p> <p>This past summer I was in Europe for one of the largest music festivals there and they happened to have a Nikon service desk at the festival that I checked my camera. They were unambiguous - yes your camera has focus issues that you will see at wide open apertures. You should contact Nikon in your country (USA).</p> <p>After I heard about the unofficial recall that they had for some lucky Nikon D800 owners, I finally sent the camera in to for repair. I figured they had found a fix for the problem. Before sending it in I called Nikon and asked the person on the phone if I could be part of their recall - they said no, that it was a complicated way in which they figured out who would qualify and since I did not receive the message I did not meet these mysterious criteria. On top of this the person refused to acknowledge the problem and kept repeating that if I have an issue I should send it in and it will be up to factory specs when they send it out.</p> <p>I had to laugh a little at that - there was a problem with Nikon's factory specs which is why I was in this situation to begin with.</p> <p>Anyway - I send it in and get an estimate for $250!! I call and remind them this is known problem in the community even though Nikon wont acknowledge it - now that they have determined my camera has this problem don't they have an ethical responsibility to fix it free of charge. No deal - they insist that they will not do the repair without payment.</p> <p>So I pay up and get the camera back. I have to say they were prompt with the turnaround time, and I got it back in a week. Unfortunately it appears nothing was done to it. The focus issue is still there. I have now tested it for about a month and the focus is still off! The D7000 and D750 that I own have better focus than this expensive camera!</p> <p>Really disappointed in Nikon's quality, service and their treatment of loyal customers.</p> <p>Has anyone successfully had this issue resolved?</p>

<p>As an owner of the 800e I can say that I wish I had had this advice when I bought it. I'm very dissapointed in the way that Nikon has handled this issue - denial and incompetence in their ability to fix it.</p>

<p>I have both and the D750 is the way to go. The 800 has serious focus issues that Nikon seems unable to fix.</p>