jim_lyne

<blockquote> <p>What was the period of time after she took possession or first viewed the images to when she emailed you?</p> </blockquote> <p>I delivered the wedding pictures to her about 3 weeks after her wedding. So the email came pretty much 3 months after she took possession of her pictures. Re-reading her email, it wasn't really badly worded. The most damning one was when she said "just wanted to let you know that we were disappointed with the family photos, or specifically, lack of thereof".</p> <p>I believe now as some of you have suggested that this could be at least partly be caused by post wedding depression. I wrote her back in a nice way just to recite some of the facts without putting blame on her nor her guests. And I haven't heard back from her since. I don't think she's looking for compensation or anything other than a FYI.</p> <p>So I guess that's that. I am surprised that doing what we do, this kind of thing doesn't happen more often. For that I think I am blessed. Thank you for all your responses.</p> <p> </p>

<blockquote> <p>When you say "I don't want to admit that I was in the wrong not fulfilling my contractual duties," what exactly are you saying? Did you or didn't you?</p> </blockquote> <p>I think I've fulfilled my contractual duties. But if I give her freebies, wouldn't that be self incriminating sort of speak?</p>

<p>OK, first complaint I got in a long while.</p> <p>3 months after the wedding, the bride emailed me saying she was disappointed with the quantity of the photos, specifically with their families, and the number of post ceremony shots.</p> <p>It was rainy and cold, their families didn't want to stay for photos, I suggested taking photos at the altar but the couple was fixated doing it at a gazebo outside. Later at the reception, I tried to do more families shots but most of the families were no cooperative or willing.</p> <p>There was a gap when the rain had stopped and I tried to get the couple out to do a few shots, but the bride called it quite after 5 minutes saying it's too cold. During the consultation, I did mention to the couple that wedding photo is weather dependant and the better the weather, the more shots they will get.</p> <p>As to the quantity problem, due to some of their families have mobility issues, I don't see how they will get that many more shots of their families even if the weather had been great.</p> <p>I do believe that the bride had forgotten what really transpired that day and a few decisions she made against my advice.</p> <p>In my mind, I would like to give them a few large prints or canvas just to make them happy. But I'm not sure the freebies will really make the bride happy and I don't want to admit that I was in the wrong no fulfilling my contractual duties in the quantity department.</p> <p>What would you do if you were me?</p> <p> </p>