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eric friedemann

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  1. <p>Last Friday, I was hit by a horrific malware program, Cryptowall 2. The technician working on my computer and trying to recover some documents and images that had yet to be backed up said it is THE worst malware program he's seen. I would first tell everyone to make sure your malware software is up-to-date, run it and keep running it. Cryptowall 2 is making the rounds.</p> <p>In trying to figure out where the malware came from and to prevent a reoccurrence, I'm concerned about the possibility that it might have crept back into the CPU of one or more of my digital cameras. I know malware can infect memory cards, my question:</p> <p>Can malware infect a digital camera?</p>
  2. <p>Line, I have removed all prior versions of Photoshop, and both Photoshop CC 2014 and Bridge CC are up to date.</p>
  3. Eric, I open Photoshop first because I'm often working with or printing existing files that I can locate by name without using Bridge. The Adobe "expert" from a far-off land called me today and asked if it would be a good time to deal with the problem again. I asked if he'd figured the problem out and if he knew how to fix it. He said, "we're working on it." I told him to call me back when he had a solution.
  4. <p>Andrew, I can open "Adobe Bridge CC (64bit)" by going to the programs menu. I just can't open it from Photoshop. I'd prefer to avoid opening Bridge as a separate operation every day for hundreds of days to come until Photoshop CC 2015 comes along, as it would be petty annoyance. However, this would be preferable to reloading Photoshop CC 2014, which probably won't solve the problem and which would cause me to redo presets and have to reinstall plug-ins. It's maddening that the "expert"-level staff at Photoshop Customer Service can't or won't tell me- as you allude to- whether this is a problem others are having- i.e. whether the problem is on Adobe's end.</p>
  5. <p>I've restarted the computer several times since the problem appeared yesterday with no change.</p>
  6. <p>Andrew, I've already followed that prompt, installed that version and I still get the same CC message.</p>
  7. <p>I'm running Windows 7 Professional 64-bit, and my Photoshop CC 2014 and Bridge are up to date. When I open Pshop and click on "Browse in Bridge," a Creative Cloud message pops up asking, apropos of nothing, "Are you sure you want to install this version of Bridge? ..." There are then two areas to click on to install the version of Bridge I already have installed or not.</p><div></div>
  8. <p>I have been on the phone now on a handful of occasions to Photoshop's customer service number, 800.833.6687. This number connects me to a call center in, I'm guessing, India. </p> <p>At this point, I've spent something over five hours on the phone with, I think, six different people with various problems. In addition, I've spent over an hour on my own reinstalling plugins.</p> <p>I've now run into a problem where, after opening Photoshop CC 2014 and trying to open bridge, I get a control panel. The last two-plus hours have been spent on the phone with two "experts" who clearly didn't understand the problem, and uninstalled, reinstalled and updated Bridge and the Creative Cloud software itself several times without effect. </p> <p>These folks refused to connect me to anyone higher up. Does anyone know of an Adobe number in the U.S. I can call to talk to an actual Photoshop CC 2014 installation expert? <br> </p>
  9. <p><a href="https://www.facebook.com/photo.php?fbid=403574296447954&set=a.255786907893361.1073741824.100003861608085&type=1&theater">https://www.facebook.com/photo.php?fbid=403574296447954&set=a.255786907893361.1073741824.100003861608085&type=1&theater</a></p>
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