Thank you Rodeo Joe, Peter, Matthew & Allen for your suggestions. I am using the camera in P Mode, 18-140 lens, ISO 100, have reset the camera & checked auto focus. same issues remain. You tube videos are a great suggestion to get me familiar with the body and I will check the flash and auto bracketing setting. I used to buy all my equipment at a wonderful photo shop which closed after 50 yrs, and bought this at Best Buy. If I cannot figure this out I will take it to a camera repair shop for their opinion before returning to the store. Again thanks. I am just so anxious to shoot again!