donna_summers

<p>Thank you all so much for your time taken to respond - I have been out photographing this weekend so have only just had a chance to log back in.<br /> Being that I live in a rural area where many towns are linked and 'everybody knows everybody', I was keen to 'make it right' so that my reputation was not further damaged. However, i do know for a fact that the family members are all local so travel etc would not have been a big issue, it seems there is something more here that I'm not aware of.<br /> In the end I wrote back and outlined the limit of liability as per the contract (providing workings supporting the $18), and then as a measure of good faith offered the monetary value of the photoshoot offered, which has been accepted and subsequently paid.<br /> For reference the amount paid was $1395 (my minimum package) and I am outside the US. I have reviewed my contract may times since first starting out and it is now pretty comprehensive re: limits of liability, which I hold $20m Public Liability Insurance (would NOT be without it, I worked in Insurance for 10+yrs and have seen too many cases which could have easily been avoided)<br /> So now to work on a new back up strategy and keep putting my best foot forward :)</p>

<p>Hi all,<br> Hoping you may be able to provide some advice on a current situation. Have been shooting wedding 5+ years, first trouble and I'm unsure how to proceed.<br> Photographed wedding, all went beautifully, everyone happy. Backed up photos onto two devices, commenced editing in the weeks following. External HD failed, not great, go to the back up. All images are there except for about 50, not sure what happened as I've never had this happen before. Sent HD off to special techs (costing thousands), backed up images again to another device and started re-editing.<br> Long story short, I delivered over 200 edited High & low res images to the couple (contract min is 200) and I have kept them updated re the damaged drive as there are 3 family images that were in the missing 50 that they would want. So they have 200+ images along with their photobook and I have not had any negative feedback on them, they were happy and the parents loved their parent albums.<br> Heard back last friday that specific folder on the HD basically cannot be recovered, so there are 3 images which are the issue. Updated the couple, apologised and offered a family photo session to bring the necessary people together to get these missing photo combinations. <br> The above offer has been refused, and they are requesting a partial refund of their fee 'as fair compensation'. The signed contract states that in the instance of only a partial delivery of images it in on a undelivered basis. In this instance it amounts to $18 for the 3 images. I know that this will not be well received.<br> Any suggestions on how to proceed from here would be greatly appreciated!</p>