<p>Marc's experience is a world from mine except for the fact that the service is super slow.</p>
<ul>
<li>Their web site is sometimes unusably slow.</li>
<li>They're very expensive and they charge more than they advertise. There is an up-charge for Tiff files. They raped me by charging me for services I didn't realize I was selecting. I thought it was 33 cents an image but I paid almost 80 cents an image.</li>
<li>They do a very poor job of cleaning negatives</li>
<li>You can only delete 20% of your negatives without charge.</li>
</ul>
<p>On the plus side, they do a little to improve each image after they scan the dusty negative. They should move the effort to the negative. They do scan into great detail - 32 meg files. There are better options out there.</p>
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