<p>Ordered a Nikon SB910 & reflector kit from B&H yesterday (Saturday). Supposedly you get free one day delivery with this item (states this on every SB910 item on their site). Well, my shipping link to UPS comes in today and the delivery day is Monday the 29th. Needless to say, I am not at all happy with this. To make it even more interesting, the reply from B&H is this:<br /> Thank you for contacting the Customer Service Department at B&H Photo Video and Pro Audio. <br /><br />Your order has already shipped. At this time You will have to refuse the package upon delivery. If you wish to get the kit with free One day delivery you will have to place another order. <br /><br />Please let us know if you require any further assistance. <br /><br />Thank you, we appreciate your business."<br /> My question is and to them, which I have no answer yet, if it states it on their website, why was it not shipped to me that way? There was no button to click on checkout, so I stupidly "ASSumed" I would get it delivered this way. B&H has always been on time with the items I order, and no, I am not a big time spender with them, but the site should specify what else I needed to do to have the item shipped to me in the one day time frame. Enough, Christmas shots will have to be with my old SB600. Rant over.</p>
<p><br />My question is and to them, which I have no answer yet, if it states it on their website, why was it not shipped to me that way? There was no button to click on checkout, so I stupidly "ASSumed" I would get it delivered this way. B&H has always been on time with the items I order, and no, I am not a big time spender with them, but the site should specify what else I needed to do to have the item shipped to me in the one day time frame. Enough, Christmas shots will have to be with my old SB600. Rant over.<br>
Just after posting this, I get another email from them. As usual, B&H comes through. I still maintain that there was no button to click at least to these old tired eyes. </p>
<p>"I am very sorry for the confusion. To get the free 1 day shipping you would have had to select that option during checkout. In this case we will recall this package and reship this tomorrow with 1 day shipping to arrive on Tuesday. <br /><br />I sincerely apologize for any inconvenience this might have caused. <br /><br />Please let us know if you require any further assistance. <br /><br />Thank you,"</p>