<p>The problem is to stop thinking about what the <em>process</em> is, or should be, but rather think about what result you want. Once you know what result you want, then, and only then, should you think about what process will deliver that result. In general, if your objective is <em>work flow</em> then you will forever chase whatever is fashionable; if your objective is the result, you will define the work flow.</p>