carlyorke

Thank, you two. I can't wait to try these fixes.

This started out of nowhere. I start my scanner, click preview, click scan. When I load a new negative and click preview, the scanning software crashes. I close it out and try to open the scanning software again, but an error message says that the software cannot communicate with the scanner. I have to reboot my laptop to get another scan. This happens with Epson and Silverfast software. I've uninstalled and reinstalled the driver multiple times. I'm running Windows 10 on a Dell laptop. This doesn't happen on my laptop running Windows 7, but that's my work machine and I can't use it much. Do you have any experience with this sort of issue? Thanks, Carl