arne_ketelhohn

<p >SilverFast is of cause delivered with <a href="http://www.silverfast.com/documentation/en.html">manual documents</a> for all important functions and <a href="http://www.silverfast.com/mov/en.html?filter_type=all">tutorial movies </a>which show how to use them.</p> <p >If you feel an information is missing fell free to ask us and we will help you.</p> <p >You do not have to purchase a "missing manual" from another author.</p> <p >Nevertheless there of cause is information available from third party sources.</p> <p >Like <a href="https://www.silverfast.com/downloads/92ed080ac1ae274ea6aeed756a504f7a/en.html">Mark D Segal's e-book on SilverFast 8 </a>or the extensive Video tutorial by <a href="http://www.lynda.com/Home-Computing-Photo-Editing-tutorials/Scanning-SilverFast/93796-2.html?srchtrk=index:1%0Alinktypeid:2%0Aq:SilverFast%0Apage:1%0As:relevance%0Asa:true%0Aproducttypeid:2">Dr. Taz Tally on Lynda.com</a>.</p> <p > </p> <p >Of cause we also offer support through our websites <a href="https://www.silverfast.com/problemreport/en.html?filter=assistant">support assistant</a> which contains solutions for the most common issues in written form and using short help movies.</p> <p >And of cause we offerr support <a href="http://www.silverfast.com/show/contact/en.html">by phone</a> for any kind of questions about SilverFast or it's use.</p> <p >Unfortunately you rejected our offer to help you.</p> <p > </p> <p >Our forum however is not intended for technical support.</p> <p >Therefor we screen all posts and forward those requiring technical help to our support system.</p> <p >So we do not delete any valid postings, but some requests are answered by e-mail.</p> <p > </p> <p >A forum is simply not the appropriate way to transfer the personal data or private images we often require to properly help.</p> <p >We also individually support hundreds of scanners with many different possible difficulties.</p> <p >Even though many issues seem similar it does not mean that the solution is too.</p> <p >Also the techical environment constantly changes.</p> <p >A solution which solved an issue previously does not necessarily have to be valid later on.</p> <p >And of cause it is always possible to resend a post if we determine that the community might be of help.</p> <p >We also try to prevent the same question being posted several times.</p> <p >In such a case we also answere by e-mail and direct to a existing thread.</p> <p >This is meant to prevent the forum from being full of redundant information which makes it difficult for users to find certain information.</p>